Technical Analyst I

    • Job Tracking ID: 512935-605716
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 09, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: April 16, 2018
    • Salary Type:: Hourly
    • Rate:: $15.23
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Job Description:


Job Summary


An entry-level position and member of the application support team with assigned roles and responsibilities related to the day-to-day support activities required to service clients, customers, production environment, and client implementations / renewals. Emphasis is placed on developing technical, business, and leadership expertise, ACT (Accuracy, Customer Service, and Timely Turnaround), and driving improvement in processes, quality, and training. Individual is expected to demonstrate integrity, take initiative, make good decisions, and thrive in a collaborative environment.



Key Responsibilities


  • Specific knowledge of client implementation / renewal processes, vendor file interfaces, and associated systems / applications

  • Respond to and resolve external and internal requests in a timely manner. Escalate when appropriate.

  • Manage, prioritize, work, and actively keep updated open service requests. incidents, and implementation / renewals tasks

  • Effectively research service requests and incidents in area of expertise

  • Act upon customer questions / requirements related to existing products and services

  • Competently document processes

  • Perform other related duties as assigned or required

Experience and Skills:


Minimum Qualifications


  • High school degree or equivalent

  • Strong reporting experience

  • Working knowledge of SQL

  • Excellent problem solving, verbal and written communication skills

  • Excellent analysis and technical writing skills

  • Knowledge of project management and documentation

  • Ability to work efficiently, multi-task, prioritize tasks, and meet tight deadlines

  • Ability to efficiently and effectively perform Key Responsibilities with or without a reasonable accommodation without posing a direct safety threat to others or self

  • Ability to use diplomacy and work as part of a team to maintain positive and productive working relationships

  • Adhere to company values, policies and standard operating procedures

  • Regular, reliable attendance is required

  • Protect and Enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group