Customer Care Representative

    • Job Tracking ID: 512935-611271
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 06, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: April 16, 2018
    • Salary Type:: Hourly
    • Rate:: $12.14
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Job Description:

We are looking for individuals with high energy and positive attitudes that are ready to change lives!

Job Summary

As a Customer Care Representative you answer or direct incoming calls, respond to customer inquiries regarding claims benefits, which involves researching and resolving problems and concerns for customers.

Key Result Areas

  • Answers incoming telephone calls

  • Responds to claims questions from customers regarding benefits, eligibility and coverage

  • Explains policies to customers

  • Researches customer inquiries, completes the follow-up and paper work

  • Researches calls returned within 48-hour turnaround time or as promised

  • Meets 5-day turnaround time with Call Tracking

  • Takes an average of 60 calls per day after training has been completed

Experience and Skills:

Minimum Qualifications

  • High school degree or equivalent
  • Minimum one year of customer service experience
  • Knowledge of medical and dental terminology a plus
  • Excellent customer service attitude and professionalism
  • Team and goal oriented
  • Exceptional interpersonal and problem-solving skills
  • Good organizational, written, and verbal communication skills
  • Adherence to the attendance policy, including no absences during the first 90-day training period
  • Types 45 wpm, 10-key and computer knowledge
  • Good knowledge of Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
  • Ability to organize, work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines
  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self
  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group