COBRA Specialist I

Job Description:

COBRA is the Consolidated Omnibus Budget Reconciliation Act which mandates an insurance program which gives some employees the ability to continue health insurance coverage after leaving employment. The COBRA Specialist I processes member terminations and COBRA enrollments in accordance with federal COBRA regulations.

Key Result Areas

• Processes participant terminations in GBAS within two business days of receiving notification from client.
• Coordinates ordering and mailing of COBRA letters.
• Processes COBRA enrollments within two business days and mails payment coupons to participants.
• Handles COBRA calls from Customer Care representatives and COBRA participants, and involves other internal teams to resolve issues as needed.
• Accurately posts participant COBRA payments in GBAS.
• Maintains accurate client information including; COBRA premium rates, open enrollment documents and special instructions.
• Facilitates open enrollment for COBRA members as requested by client.
• Makes COBRA enrollment changes in GBAS as appropriate and in accordance with COBRA guidelines.
• Responds to COBRA participant/client inquiries within one business day.
• Provides excellent customer service to client contact and participants.
• Receives 1st level COBRA appeals and creates timeline of events.
• Performs other duties as assigned or needed.

Experience and Skills:

• High school degree or equivalent.
• Minimum of two (2) years of related office or administrative experience.
• Knowledge of COBRA regulations and HIPAA preferred.
• Strong customer service skills in person and over the phone.
• Good written and analytical skills.
• Ability to type a minimum of 45 words per minute and use 10 key by touch.
• Able to demonstrate excellent attendance and punctuality.
• Excellent customer service attitude and professionalism.
• Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).
• Exceptional verbal and written communication skills.
• Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
• Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
• Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
• Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
• Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
• Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.