Job Description:
Job Purpose
$16.63 per hour. We are hiring 3 people to work from our
Meridian, Idaho office starting as soon as possible!
The Service Desk Technician I identifies, researches, and resolves
technical problems by responding to telephone calls, emails, ticket
system, and personnel requests for technical support. This position
documents, tracks, and monitors the reported problems to ensure a
timely resolution, and requires a keen eye for attention to detail and
the ability to be resourceful in the changing landscape of Information
Technology. The successful candidate will be results driven, and
committed to building and maintaining client relationships.
Key Functions
- Provide inhouse and remote support for computers, printers, mobile
devices, and peripherals
- Build customer rapport by probing, listening, and offering
solutions that resolve customer issue
- Provide prompt, accurate, and friendly customer service, ensuring
that customers feel supported and valued
- Demonstrate the ability to remain resilient during highly
sensitive and urgent situations
- Read and understand technical documents and requirements
- Troubleshoot various software configurations/features including
operating systems, applications, databases and networking on all
platforms that the organization supports
- Uses critical thinking skills to troubleshoot various computer,
system and network issues. Respond to questions from callers and
walk-ins; remotely assist end-users with technology problems in
offices or workstation locations; assist in person with problems as needed
- Make sure access requests have proper approval prior to granting permissions