Technical Analyst I

Job Description:

Work remotely from home or in our Meridian, ID office. The choice is yours!

Our team maintains and services the file feeds in and out of our organization on behalf of our clients so that our customers can access their benefits when they need them. This is an entry-level position as a part of the Account & Business Management Team with assigned roles and responsibilities related to the day-to-day support activities required to service clients, customers, production environment, and client implementations / renewals. Emphasis is placed on developing technical, business, and leadership expertise, ACT (Accuracy, Customer Service, and Timely Turnaround), and driving improvement in processes, quality, and training. Individual is expected to demonstrate integrity, take initiative, make good decisions, and thrive in a collaborative environment.

$16.63

Key Functions

• Specific knowledge of client implementation / renewal processes, vendor file interfaces, and associated systems / applications
• Respond to and resolve external and internal requests in a timely manner. Escalate when appropriate.
• Manage, prioritize, work, and actively keep updated open service requests. incidents, and implementation / renewals tasks
• Effectively research service requests and incidents in area of expertise
• Act upon customer questions / requirements related to existing products and services
• Competently document processes
• Act as an ambassador for the team and bridge the gap between A&B Management and TSC
• Perform other related duties as assigned or required

Experience and Skills:

• High school degree or equivalent
• Excellent problem solving, verbal and written communication skills
• Excellent analysis and technical writing skills
• Ability to work efficiently, multi-task, prioritize tasks, and meet tight deadlines
• Ability to perform Key Responsibilities efficiently and effectively with or without a reasonable accommodation without posing a direct safety threat to others or self
• Ability to use diplomacy and work as part of a team to maintain positive and productive working relationships
• Adhere to company values, policies and standard operating procedures
• Regular, reliable attendance is required
• Protect and Enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group

Preferred Qualifications

• Strong reporting experience
• Working knowledge of SQL
• Knowledge of project management and documentation

AmeriBen is not yet hiring in the below states:

• Delaware, Massachusetts, New Hampshire, New York, North Dakota, Rhode Island, Vermont, District of Columbia and Puerto Rico.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com .