Customer Care Team Lead

    • Job Tracking ID: 512935-825794
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 25, 2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 18.24
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Job Description:

A Customer Care Team lead motivates a team and assists with their continued development. They ensure overall work accuracy, customer service and timely turn around, by providing daily support of people, processes, and technology.

$18.24

  • Understands service expectations
  • Motivates team and assesses performance.
  • Effectively handles escalated issues with patience, tact, and confidence
  • Conducts team meetings to update representatives with best practices and current expectations
  • Assists with ongoing inter-departmental trainings
  • Generates individual and team performance reporting
  • Works with other departments in support of the Customer Care services.
  • Conducts yearly performance reviews and process improvement plans.
  • Identifies customer service trends and determines service improvements
  • Assists with quality and productivity initiatives.
  • Performs other duties as assigned to ensure individual and group goals are achieved with Accuracy, Customer Service and Timely Turnaround.

Experience and Skills:

  • High school degree, or equivalent.
  • Proficiency with Microsoft Office products.
  • Demonstrated excellent attendance and punctuality.
  • Strong verbal and written communication skills.

Preferred Qualifications

  • Knowledge of medical and dental terminology.
  • 1-2 years of customer service experience.
  • Experience taking continuous inbound calls.
  • Bilingual in Spanish and English.

 

 

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com .