Client Services Coordinator

    • Job Tracking ID: 512935-577952
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: June 01, 2017
    • Years of Experience: 2 - 5 Years
    • Starting Date: June 26, 2017
    • Salary Type:: Hourly
    • Rate:: $15.23
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Job Description:

As a part of our continued growth, we are searching for a Client Services Coordinator

to join a thriving team in a rapidly growing organization.

Are you ready for a new career path?

  • Is your strength building and maintaining client relationships?
  • Are you passionate about helping people navigate through the complexities of an ever changing healthcare landscape?
  • Are you looking for personal and professional growth, and passionate about learning new skills?
  • Do you have exceptional customer service skills?

If you are someone with a strong desire for helping people succeed in managing their healthcare needs and understanding the intricacies of healthcare processes, our position may be for you. The AmeriBen Client Services team is passionate about providing a superior dedicated customer service model to our clients, broker partners, and thousands of members navigating the complex world of healthcare. You have the chance to change lives with the benefits of a work-life balance!

There's an energy and excitement here, a shared goal to improve the lives of others as well as our own. The result is a culture of performance that's driving the healthcare industry forward.

Job Summary

Assist in all client contact; call issues that pertain to a specific client base. Communicate potential plan issues and concerns to the Account Representative as well as the A&BD team if issues are potentially global in nature.

Key Result Areas

Essential

  • Builds and maintains relationships of trust and confidence with internal and external clients.
  • Assists team lead and supervisor as it relates to CSR/processor questions.
  • Handles client/Benefit Specialist contact inquires or referrals to other parties if required
  • Participates in various leadership opportunities such as Pulse, Toastmasters, and organizational committees.
  • Researches claim and/or plan issues as they arise, handles all follow-ups and resolutions.
  • Assists Account Representatives with implementation of new business.

Additional

  • Reports plan design concerns to Account Representatives that will enable the organization to accurately administer the plan benefits
  • Assists Account Representatives in preparing for all client meetings, as needed
  • Attends/conducts client meetings at quality and renewal times, if requested
  • Facilitates calls and/or questions from vendors (PBM, UR, Stoploss, etc)
  • Performs other related duties as assigned or needed

Experience and Skills:

Minimum Qualifications

  • Four - five years experience in the self-funded benefit administration industry including claims and customer service work
  • Two years of experience working as a CSC
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines
  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self
  • Excellent knowledge of client base
  • Stoploss/subrogation knowledge
  • Claims knowledge/experience
  • Proactive thinking
  • Excellent organizational skills
  • ACT
  • Excellent customer service attitude and professionalism
  • Team and goal oriented
  • Excellent plan knowledge/GBAS knowledge
  • Excellent problem solving skills
  • Previous customer service experience
  • Reliable/Responsible/Approachable
  • Exceeds quality productions
  • Exhibits good leadership qualities

Typical Minimum Standards

  • Display above average quality service ACT
  • Emphasizes ACT, customer satisfaction
  • Exceeds minimum CSR requirements
  • Meets and exceeds projects in a timely and accurate manner
  • Adheres to the values and mission of AmeriBen Solutions
  • Maintain standard 5 day TAT on all correspondence
  • Maintain standard 5 day TAT on call tracking
  • Maintain standard 24 hour TAT on expedited Issues (same day for issues received by 3:00 p.m. and by 10:00 a.m. the next day for issues received after 3:00 p.m.)
  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group