Document Specialist I

    • Job Tracking ID: 512935-581522
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 29, 2017
    • Years of Experience: Up to 2 Years
    • Starting Date: July 24, 2017
    • Salary Type:: Hourly
    • Rate:: $15.23
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Job Description:

Job Summary

Generate, edit, and format content and language required for existing client plan documents, amendments, and SBCs. Develop language for amendments to existing plan documents by coordinating researched information, clarifications provided by the Account & Business Development Department (when available), government agency publications, and AmeriBen’s legal counsel. Maintain a roster of ongoing clients and provide continuous exceptional customer service to AmeriBen business units and external clients.

Key Result Areas

Essential

  • Become familiar with resources regarding regulations and mandates.
  • Shadow Document Specialist II/III during implementation of new clients.
  • Participate in the process of benefit clarifications: analyze plan design, clarify plan intentions, and communicate benefit specifics to affected departments.
  • Maintain accurate and detailed documentation of benefit decisions.
  • Audit Summaries of Benefits and Coverage for plans upon request, including calculating coverage examples and formatting within federal guidelines with support.
  • Maintain existing client documents and generate necessary amendments, restatements, and Summaries of Benefits and Coverage.
  • Audit final PDF documents for formatting errors.
  • Prioritize workload and organize tasks to accomplish them within strict deadlines.
  • Send weekly document update spreadsheet.
  • Regularly updates Time Tracking and Weekly Document Status spreadsheets.
  • Provides metrics as needed to Account Business & Development.
  • Post and organize documentation from various internal and external sources to the online Document Management system and MyAmeriBen.com.

Additional

  • Adheres to Turnaround Time (TAT) commitments.
  • Participate in miscellaneous teams/committees as needed.
  • Perform other related duties as assigned or needed.

Experience and Skills:

Minimum Qualifications

  • Bachelor’s degree (or equivalent experience)
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
  • Exceptional verbal and written communication skills
  • Exceptional interpersonal communication skills; ability to negotiate and coordinate diplomatically between multiple parties and manage expectations
  • Ability to work efficiently and accurately, prioritize tasks, and meet tight deadlines in a fast paced, self-directed environment
  • Ability to learn additional software packages as needed
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self

Desired Qualifications

  • Intermediate Microsoft Word skills including the use of Styles, Track Changes, Tables, Forms, and various other formatting functions in order to design & edit documents
  • Basic Adobe Acrobat skills in order to format & edit documents
  • Basic understanding of Third Party Administration industry and healthcare industry