Contribution Accounting Clerk

    • Job Tracking ID: 512935-582013
    • Job Location: Plano, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 05, 2017
    • Years of Experience: Less Than 1 Year
    • Starting Date: July 31, 2017
    • Salary Type:: Hourly
    • Rate:: $12.14
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Job Description:

Answers incoming telephone calls related to employer contributions and plan participant eligibilty. Researches and resolves problems for plan participants. Enters data from source documents into computer database.

Key Result Areas

Essential

  • Prepares data for computer entry by compiling and sorting information from employer reports

  • Answers incoming telephone calls

  • Responds to claims questions from customers regarding eligibility and coverage. Explains policies to customers

  • Researches customer inquiries, completes the follow-up and paper work

  • Research calls returned within 24 hour turnaround time or as promised

Additional

  • Completing special projects as assigned and provide back up to other team functions as necessary

Experience and Skills:

  • High school education or equivalent

  • Minimum one year of customer service experience

  • Excellent customer service attitude and professionalism

  • Team and goal oriented

  • Exceptional interpersonal and problem solving skills

  • Good organizational, written and verbal communication skills

  • Types 45 wpm, 10-key and computer knowledge

  • Good knowledge of Microsoft Office software (Word, Excel, Power Point, and Outlook)

  • Ability to organize, work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines

  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self

  • Requires extensive computer work

  • Complete projects in a timely and accurate manner

  • Must be reliable, punctual and flexible

  • Show flexibility as a team player and ability to multi-task

  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group