Contribution Accounting Clerk

    • Job Tracking ID: 512935-582013
    • Job Location: Plano, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 05, 2017
    • Years of Experience: Less Than 1 Year
    • Starting Date: July 31, 2017
    • Salary Type:: Hourly
    • Rate:: $12.14
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Job Description:

Answers incoming telephone calls related to employer contributions and plan participant eligibilty. Researches and resolves problems for plan participants. Enters data from source documents into computer database.

Key Result Areas


  • Prepares data for computer entry by compiling and sorting information from employer reports

  • Answers incoming telephone calls

  • Responds to claims questions from customers regarding eligibility and coverage. Explains policies to customers

  • Researches customer inquiries, completes the follow-up and paper work

  • Research calls returned within 24 hour turnaround time or as promised


  • Completing special projects as assigned and provide back up to other team functions as necessary

Experience and Skills:

  • High school education or equivalent

  • Minimum one year of customer service experience

  • Excellent customer service attitude and professionalism

  • Team and goal oriented

  • Exceptional interpersonal and problem solving skills

  • Good organizational, written and verbal communication skills

  • Types 45 wpm, 10-key and computer knowledge

  • Good knowledge of Microsoft Office software (Word, Excel, Power Point, and Outlook)

  • Ability to organize, work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines

  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self

  • Requires extensive computer work

  • Complete projects in a timely and accurate manner

  • Must be reliable, punctual and flexible

  • Show flexibility as a team player and ability to multi-task

  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group