Technical Analyst II

    • Job Tracking ID: 512935-586390
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 08, 2017
    • Years of Experience: Not Applicable
    • Starting Date: September 11, 2017
    • Salary Type:: Hourly
    • Rate:: 15.23
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Job Description:

An engaged member of the application support team is focused on developing people, driving improvement, and delivering quality service. Subject-matter expert and accountable for an assigned area with the responsibility of leading/performing the day-to-day activities, projects, improvements, service levels, metrics, coordination efforts, and deliverables. Emphasis is placed on collaboration/teamwork, making and keeping commitments, quality of service, and engagement in the AmeriBen culture and values. Individual is expected to also perform the duties and assignments of a TA I as needed.

Key Responsibilities

* Build subject-matter expertise in current role and responsibilities

* Represent a positive, confident, and trusting image of the Technology Service Center team to internal and external customers

* Collaborate and partner with other team members and departments to deliver flawless first client implementations and renewals.

* Strong understanding of data structures and analysis.

* Perform SQL queries for data integration, quality assurance / testing, and data cleansing

* Develop and follow a WBS (Work Breakdown Structure)

* Mentor and assist others on the team.

* Perform the Key Responsibilities of a Technical Analyst I

* Specific knowledge of client implementation / renewal processes, vendor file interfaces, and associated systems / applications

* Respond to and resolve external and internal requests in a timely manner. Escalate when appropriate

* Manage, prioritize, work, and actively keep updated open service requests. incidents, and implementation / renewals tasks

* Effectively research service requests and incidents in area of expertise

* Act upon customer questions / requirements related to existing products and services

* Represent the Technology Service Center team to internal and external partners

* Perform other related duties as assigned or required

* Competently document processes

Experience and Skills:

* Meet all the minimum qualifications of a Technical Analyst I

* Technical degree or 2-3 years equivalent experience preferably in the Healthcare industry/TPA sector.

* Requires ability to be a self-starter and work independently

* Ability to develop a project plan and lead a project to completion.

* Demonstrated problem solving skills to evaluate multiple alternatives and develop fully researched recommendations

* Excellent analysis and technical writing skills

* Ability to work efficiently, multi-task, prioritize tasks, and meet tight deadlines

* Demonstrated commitment to live and engage in the AmeriBen Culture

* Ability to efficiently and effectively perform Key Responsibilities with or without a reasonable accommodation without posing a direct safety threat to others or self

* Ability to use diplomacy and work as part of a team to maintain positive and productive working relationships

* Regular, reliable attendance is required

* Protect and Enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group