Senior Account Representative

    • Job Tracking ID: 512935-594109
    • Job Location: Phoenix, AZ
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 09, 2017
    • Years of Experience: 2 - 5 Years
    • Starting Date: November 6, 2017
    • Salary Type:: Salary
    • Rate:: DOE: Starts at $57,000
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Job Description:

We are looking for a dynamic, well-rounded individual with leadership qualities to fill a Senior Account Representative position within our organization, who has a passion for servicing our client base and selling value-added products to help grow our book of business.

Successful candidates will be responsible to call on brokers, consultants and clients to develop strong customer relationships and develop and implement custom solutions to meet their needs.

This person will ensure existing plans renew, and sell ancillary revenue by developing relationships with plan sponsors and brokers for 5 -12 groups that have at least 2 groups with more than 5000 employee lives.

AmeriBen is a full-service TPA with 50 years of administration experience. We are a leader in our industry with a strong track record for consistent double-digit growth (essentially doubling every five years for the past 30 years). We are experiencing wonderful nationwide growth and need effective senior level Account Representatives with good values to help us continue this momentum. Our mission extends well beyond accurately administering benefits as we focus on the greater mission of touching and improving lives. It is absolutely essential this person embraces our unique culture founded on our Core Values of Integrity, Initiative, Good Judgment and Teamwork and our passion for changing lives through leadership development.

Key Result Areas

  • Primarily responsible for developing and maintaining strategic partnerships with clients and broker/consultants.

  • Works collaboratively with clients and brokers providing leadership oversight for plan year renewals, facilitating client meetings, reporting to provide actionable data, and recommending strategies for overall cost containment.

  • Serves as a resource for clients and brokers, assisting them with issue resolution and workflow improvements, as well as consulting in areas of plan design, industry regulations, and analyzing market trends.

  • Responsible for executing and managing the implementation process for new clients.

  • Highly focused on developing and enhancing long-lasting partnerships.


  • Maintains client retention and is responsible for client renewals and implementations

  • Up-sells & cross-sells AmeriBen products and services

  • Provides strategic direction for the company

  • Consults with clients, vendors and other industry consultants

  • Manages key vendor relationships

  • Resolves overall plan issues

  • Advises plan sponsor and/or broker on plan design to reduce cost while improving accuracy, customer service, and timely turnaround

  • Serves as a primary AmeriBen contact for plan sponsor’s benefits manager function and/or broker for overall plan issues

  • Educates the plan sponsor and/or broker on benefit administration issues

  • Assists with quotes for new and renewing self-funded insurance groups


  • Answer questions on individual claims for employees and management team of self-funded groups, and where applicable, its brokers/consultants

  • Cross-sell other services of the IEC Group to self-funded groups

  • Perform other related duties as assigned or needed

Experience and Skills:

  • 3 years of group insurance experience, preferably in the self-funded industry.

  • Bachelor degree or equivalent related experience

  • Ability to obtain life/health insurance license within six months

  • Ability to work efficiently, multi-task, prioritize tasks, and meet tight deadlines

  • Manage a case load of for 5 -12 groups with at least 2 groups in excess of 5000 employee lives

  • Prepare renewals and new plan quotes per year

  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self

  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group

Travel Requirements

  • Must be able to spend 25-50% of time out of the office with clients

  • Requires the ability to be out of the office and on the road 4-8 nights per month