Bilingual Customer Care Representative

    • Job Tracking ID: 512935-594586
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 12, 2017
    • Years of Experience: Less Than 1 Year
    • Starting Date: November 13, 2017
    • Salary Type:: Hourly
    • Rate:: $12.14
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Job Description:

We are looking for individuals with high energy and positive attitudes that are ready to change lives!

Job Summary

As a Bilingual Customer Care Representative you answer or direct incoming calls, respond to customer inquiries regarding claims benefits, which involves researching and resolving problems and concerns for customers. Also respond to incoming calls requesting Spanish assistance.

Key Result Areas

  • Answers incoming telephone calls

  • Responds to claims questions from customers regarding benefits, eligibility and coverage

  • Explains policies to customers

  • Researches customer inquiries, completes the follow-up and paper work

  • Researches calls returned within 48-hour turnaround time or as promised

  • Meets 5-day turnaround time with Call Tracking

  • Takes an average of 60 calls per day after training has been completed

Experience and Skills:

Minimum Qualifications

  • Able to speak, read, and write Spanish
  • High school degree or equivalent
  • Minimum one year of customer service experience
  • Knowledge of medical and dental terminology a plus
  • Excellent customer service attitude and professionalism
  • Team and goal oriented
  • Exceptional interpersonal and problem-solving skills
  • Good organizational, written, and verbal communication skills
  • Types 45 wpm, 10-key and computer knowledge
  • Adherence to the attendance policy, including no absences during the first 90-day training period
  • Good knowledge of Microsoft Office software (Word, Excel, PowerPoint, and Outlook)
  • Ability to organize, work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines
  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self
  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group