Client Services Specialist I

    • Job Tracking ID: 512935-600952
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: December 19, 2017
    • Years of Experience: Less Than 1 Year
    • Starting Date: January 22, 2018
    • Salary Type:: Hourly
    • Rate:: $13.60
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Job Description:

As the Client Services Specialist, you will be responsible to assist the Client Services Team with support on all client accounts for the AmeriBen book of business, and provide administrative support to the Client Services Coordinators. This involves researching and resolving escalated issues from internal and external customers. At a higher level it will transition into research and resolution of complex and escalated inquires of eligibility, claims, network and medical management cases.

 

Key Result Areas

 

  • Assist Client Services team with special handling of escalated client inquiries
  • Dedicated Client Services support for management of client specific project logs for various business units and vendors. Including but not limited to: ERISA, Student Business, and Quantum Health

  • Provides support to Client Service Coordinators during Implementation and Renewals

  • Assists CSC with special reporting requests (including but not limited to pend reports, claims detail reports, accumulator reports, and other reporting as defined

  • Responds to fax line submissions

  • Researches, prepares and distributes proactive communication regarding dedicated client requests as needed

  • Assist with dedicated employee outreach as needed

  • Assist with ongoing training to existing Customer Service Representatives on client specific needs

 

Additional

  • Answers incoming telephone calls with priority on specific client inquiries

  • Assist with correspondence as needed

  • Performs other related duties as assigned or needed

 

 

 

Experience and Skills:

Minimum Qualifications

  • Exceptional Organizational Skills
  • Computer experience; Excel
  • Exceptional communication skills both written and verbal
  • Ability to keep confidentiality at all times
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines
  • Ability to maintain excellent working relationships with all departments
  • Excellent customer service attitude and professionalism
  • Must be reliable, punctual and flexible

 

 

Typical Minimum Standards

  • Complete projects in a timely and accurate manner
  • Effective communication of report progress and
  • Must maintain good customer service relationships with clients, providers, and participants
  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group