Disability Processor I

    • Job Tracking ID: 512935-602523
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 09, 2018
    • Years of Experience: Less Than 1 Year
    • Starting Date: April 23, 2018
    • Salary Type:: Hourly
    • Rate:: $12.14
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Job Description:

Are you ready for a new career path?

Are you looking for a company that values integrity, initiative, good judgment and teamwork?

As a part of our continued growth, we are searching for the right individual to join our team!

If you are an individual with a passion for helping people and a desire to learn a new career, our position may be for you .

We are looking for individuals to train in Disability Claims Processing with a strong desire to embrace and represent our unique culture founded on our Core Values of Integrity, Initiative, Good Judgment and Teamwork and our passion for changing lives through leadership development. .

There's an energy and excitement here, an opportunity to work with a diverse culture while sharing a goal to improve the lives of others, as well as our own. The result is a culture of performance that's driving the health care industry forward.

The Disability Processor works independently in reviewing and determining eligibility of disability claims under client’s short-term disability plan. Accurately calculates benefit amount and communicates to claimant and client.Provides professional customer service to claimant, client and co-workers.


Key Result Areas




  • Review and determine eligibility of disability claims under employer’s short-term disability plan.
  • Obtain necessary supporting documentation by using telephone and written contact with claimant and authorized personnel at employment.
  • Utilize appropriate applications to determine benefit eligibility, compensation rate and expected recovery period.
  • Calculate benefit payments and apply applicable offsets
  • Process benefits on a weekly basis and adhere to strict payroll submission deadlines
  • Adhere to internal guidelines on referring claim to medical review team
  • Maintain on-line claim data along with paper file where applicable
  • Documents and communicates claim decisions
  • Provide daily/weekly updates to client on claim status
  • Adhere to industry and client specific turnaround times
  • Maintain satisfactory productivity




  • Availability to work some holidays, occasional weekends and occasional weekday overtime
  • Performs other duties as assigned or needed


Experience and Skills:

  • High School Degree or equivalent
  • Minimum 2 years related work experience
  • Solid analytical, critical thinking, problem solving skills and decision-making skills
  • Ability to interpret and communicate disability contract language
  • Excellent verbal communication skills, with the ability to be both pleasant and professional
  • Strong written communication skills
  • Solid mathematical skills
  • Ability to work well independently and in a team environment
  • Strong interpersonal and customer service skills
  • Ability to initiate and prioritize regular work duties and projects
  • Detail oriented, organized, the ability to multi-task, and strong time management skills
  • Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems
  • Ability to work professionally and effectively with co-workers, claimants and clients
  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self
  • Must be reliable, punctual and flexible
  • Maintain 90% turnaround time for pending responses within in 5 business days
  • Maintain 90% of all phone calls answered within 30 seconds
  • Maintain 99% financial accuracy (total dollar of payment audited vs. total dollars found in error)
  • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group