As a part of our continued growth, we are searching for a Client Services Coordinator
to join a thriving team in a rapidly growing organization.
Are you ready for a new career path?
- Is your strength building and maintaining client relationships?
- Are you passionate about helping people navigate through the complexities of an ever changing healthcare landscape?
- Are you looking for personal and professional growth, and passionate about learning new skills?
- Do you have exceptional customer service skills?
If you are someone with a strong desire for helping people succeed in managing their healthcare needs and understanding the intricacies of healthcare processes, our position may be for you. The AmeriBen Client Services team is passionate about providing a superior dedicated customer service model to our clients, broker partners, and thousands of members navigating the complex world of healthcare. You have the chance to change lives with the benefits of a work-life balance!
There's an energy and excitement here, a shared goal to improve the lives of others as well as our own. The result is a culture of performance that's driving the healthcare industry forward.
As a Client Services Coordinator you will be the primary point of day-to-day contact for our Taft-Hartley (Labor Union) Benefit Plans. You will provide support and assistance to the Account Representative through communication of plan benefit and design to members and providers. You will be responsible to help develop strong relationships with Managment, Vendors, Members and Trustees. You will be responsible to help develop strong relationships with management, vendors, and key broker partners.
Key Result Areas
Internal point of contact for new and existing clients
Act as a liaison between field consultants, employees, and benefit vendors to resolve escalated issues
Provide analysis and triage complex claims and benefits inquiries and provide resolution
Handle client escalations and provide corrective action plans
Develop process improvements
Understands and is conversant with the roles ancillary and key vendor partners play in the development of a cohesive Taft -Hartley Benefits Plan
Assists Account Representatives with implementation of new business
Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as required
Assists Account Representatives in preparing all quarterly and annual trustee meetings, as needed
Facilitates calls and/or questions from vendors (Pharmacy Benefits, Utilization Review, StopLoss, etc.)
Has a keen ability to manage multiple tasks in a fast paced environment while adhering to strict deadlines
Performs other related duties as assigned or needed