Client Services Coordinator - Plano, TX

    • Job Tracking ID: 512935-612370
    • Job Location: Plano, TX
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: April 12, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: March 27, 2018
    • Salary Type:: Hourly
    • Rate:: $15.23/DOE
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Job Description:

As a part of our continued growth, we are searching for a Client Services Coordinator

to join a thriving team in a rapidly growing organization.

Are you ready for a new career path?

  • Is your strength building and maintaining client relationships?
  • Are you passionate about helping people navigate through the complexities of an ever changing healthcare landscape?
  • Are you looking for personal and professional growth, and passionate about learning new skills?
  • Do you have exceptional customer service skills?

If you are someone with a strong desire for helping people succeed in managing their healthcare needs and understanding the intricacies of healthcare processes, our position may be for you. The AmeriBen Client Services team is passionate about providing a superior dedicated customer service model to our clients, broker partners, and thousands of members navigating the complex world of healthcare. You have the chance to change lives with the benefits of a work-life balance!

There's an energy and excitement here, a shared goal to improve the lives of others as well as our own. The result is a culture of performance that's driving the healthcare industry forward.

Job Summary


As a Client Services Coordinator you will be the primary point of day-to-day contact for our Taft-Hartley (Labor Union) Benefit Plans. You will provide support and assistance to the Account Representative through communication of plan benefit and design to members and providers. You will be responsible to help develop strong relationships with Managment, Vendors, Members and Trustees. You will be responsible to help develop strong relationships with management, vendors, and key broker partners.


Key Result Areas


  • Internal point of contact for new and existing clients

  • Act as a liaison between field consultants, employees, and benefit vendors to resolve escalated issues

  • Provide analysis and triage complex claims and benefits inquiries and provide resolution

  • Handle client escalations and provide corrective action plans

  • Develop process improvements

  • Understands and is conversant with the roles ancillary and key vendor partners play in the development of a cohesive Taft -Hartley Benefits Plan

  • Assists Account Representatives with implementation of new business

  • Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as required

  • Assists Account Representatives in preparing all quarterly and annual trustee meetings, as needed

  • Facilitates calls and/or questions from vendors (Pharmacy Benefits, Utilization Review, StopLoss, etc.)

  • Has a keen ability to manage multiple tasks in a fast paced environment while adhering to strict deadlines

  • Performs other related duties as assigned or needed




Experience and Skills:

Minimum Qualifications

    • High School Degree or equivalent

    • Three years’ experience in the self-funded industry including claims and customer service work

    • Experienced and proficient with all Microsoft Office Products

    • Strong written and verbal communication skills

    • Excellent knowledge of client base

    • Stop Loss, subrogation and claims knowledge highly preferred

    • Proactive and forward-thinking skills

    • Excellent customer service attitude and professionalism

    • Team and goal oriented

    • Excellent problem solving and organizational skills

    • Previous customer service experience

    • Reliable/Responsible/Approachable

    • Exhibits good leadership qualities

    • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines

    • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self


Typical Minimum Standards

    • Display an exceptional adherence to AmeriBen’s operational philosophy of Accuracy, Customer Service, and Timely Turnaround (ACT).

    • Meets and exceeds projects in a timely and accurate manner

    • Maintain standard 5-day Turn-around time (TAT) on all correspondence

    • Maintain standard 5-day TAT on call tracking

    • Maintain standard 24-hour TAT on expedited Issues (same day for issues received by 3:00 p.m. and by 10:00 a.m. the next day for issues received after 3:00 p.m.)

    • Protect and enhance the Core Purpose and the Core Values of the AmeriBen/IEC Group.