Technical Analyst II

    • Job Tracking ID: 512935-658047
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: November 19, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 16.70
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Job Description:

Job Summary

 

The Technical Analyst II is an engaged member of the Application Support team focused on developing people, driving improvement, and delivering quality service. Subject-matter expert and accountable for an assigned area with the responsibility of leading/performing the day-to-day activities, projects, improvements, service levels, metrics, coordination efforts, and deliverables. Emphasis is placed on collaboration/teamwork, making and keeping commitments, quality of service, and engagement in the AmeriBen culture and values. Individual is expected to also perform the duties and assignments of a TA I as needed.

Key Result Areas

  • Build subject-matter expertise in current role and responsibilities.
  • Represents a positive, confident, and trusting image of the Technology Service Center team to internal and external customers.
  • Collaborates and partners with other team members and departments to deliver flawless first client implementations and renewals.
  • Strong understanding of data structures and analysis.
  • Performs SQL queries for data integration, quality assurance/testing, and data cleansing.
  • Develops and follows a WBS (Work Breakdown Structure).
  • Mentors and assists others on the team.
  • Performs the Key Result Areas of a Technical Analyst I:
  • Specific knowledge of client implementation/renewal processes, vendor file interfaces, and associated systems/applications.
  • Responds to and resolves external and internal requests in a timely manner. Escalates when appropriate.
  • Manages, prioritizes, works, and actively keeps updated open service requests. incidents, and implementation/renewals tasks
  • Effectively researches service requests and incidents in area of expertise.
  • Acts upon customer questions/requirements related to existing products and services.
  • Represents the Technology Service Center team to internal and external partners.
  • Competently documents processes.
  • Performs other duties as assigned or needed.

Experience and Skills:

  • Technical degree or 2-3 years of equivalent experience preferably in the Healthcare industry/TPA sector.
  • Requires ability to be a self-starter and work independently.
  • Ability to develop a project plan and lead a project to completion.
  • Demonstrated problem solving skills to evaluate multiple alternatives and develop fully researched recommendations.
  • Excellent analysis and technical writing skills.
  • Ability to use diplomacy and work as part of a team to maintain positive and productive working relationships.
  • Types 45 wpm, 10-key and computer knowledge.
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism.
  • Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).
  • Exceptional verbal and written communication skills.
  • Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.