Technical Analyst I

    • Job Tracking ID: 512935-660442
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: December 06, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 16.70
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Job Description:

Job Summary

The Technical Analyst I is an entry-level position and member of the Application Support team with assigned roles and responsibilities related to the day-to-day support activities required to service clients, customers, production environment, and client implementations / renewals. Emphasis is placed on developing technical, business, and leadership expertise, ACT (Accuracy, Customer Service, and Timely Turnaround), and driving improvement in processes, quality, and training. Individual is expected to demonstrate integrity, take initiative, make good decisions, and thrive in a collaborative environment.

Key Result Areas

  • Specific knowledge of client implementation/renewal processes, vendor file interfaces, and associated systems/applications.
  • Responds to and resolves external and internal requests in a timely manner. Escalates when appropriate.
  • Manages, prioritizes, works, and actively keeps updated open service requests, incidents, and implementation/renewals tasks.
  • Effectively researches service requests and incidents in area of expertise.
  • Acts upon customer questions/requirements related to existing products and services.
  • Competently documents processes.
  • Performs other duties as assigned or needed.

Experience and Skills:

  • High school degree or equivalent
  • Strong reporting experience.
  • Working knowledge of SQL.
  • Excellent problem solving, analysis and technical writing skills.
  • Knowledge of project management and documentation.
  • Ability to use diplomacy and work as part of a team to maintain positive and productive working relationships.
  • Types 45 wpm, 10-key and computer knowledge.
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism.
  • Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).
  • Exceptional verbal and written communication skills.
  • Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.