Client Services Specialist

    • Job Tracking ID: 512935-660877
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: December 10, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: January 1, 2019
    • Salary Type:: Hourly
    • Rate:: $13.60 + DOE
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Job Description:

Job Summary

The Client Services Specialist I assists the Client Services Team with support on all client accounts for AmeriBen book of business, and provides administrative support to the Client Service Coordinators. This involves researching and resolving escalated issues from internal and external customers. At a higher level it will transition into research and resolution of complex and escalated inquires of eligibility, claims, network and medical management cases.

Key Result Areas

  • Assists Client Services team with special handling of escalated client inquiries.
  • Acts as dedicated Client Services support for management of client specific project logs for various business units and vendors. Including but not limited to: ERISA, Student Business, and Quantum Health.
  • Provides support to Client Service Coordinators during Implementation and Renewals.
  • Assists CSC with special reporting requests (including but not limited to pend reports, claims detail reports, accumulator reports, and other reporting as defined.
  • Responds to fax line submissions
  • Researches, prepares and distributes proactive communication regarding dedicated client requests as needed
  • Assists with dedicated employee outreach as needed.
  • Assists with ongoing training to existing Customer Service Representatives on client specific needs.
  • Answers incoming telephone calls with priority on specific client inquiries.
  • Assists with correspondence as needed.
  • Performs other duties as assigned or needed.

Experience and Skills:

  • High school degree or equivalent.
  • Exceptional organizational skills.
  • Ability to keep confidentiality at all times.
  • Ability to maintain excellent working relationships with all departments.
  • Must be reliable and flexible.
  • Complete projects in a timely and accurate manner.
  • Effective communication of report progress.
  • Must maintain good customer service relationships with clients, providers, and participants.
  • Types 45 wpm, 10-key and computer knowledge.
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism.
  • Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).
  • Exceptional verbal and written communication skills.
  • Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at