Health Management Intake Coordinator I

    • Job Tracking ID: 512935-719918
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 22, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $12.75
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Job Description:

The Health Management Intake Coordinator I provides customer service and clinical support services to support Health Management Programs including Disease Management, Maternal Health, and Wellness). Coordinates requests with Registered Nurses efficiently and effectively to deliver Medical Management services to our members. Exemplifies role model behavior, through actions with all associated behaviors related to our core values.

Key Result Areas

  • Provides administrative support for the team including assistance in inbound and outbound calls, assisting with newsletters, letters, faxes, mail, and monitoring the Outlook inbox, Upload cases into Medical Management software.
  • Maintains database for distribution tracking and client database which includes various spreadsheets, reports, i inventory. Assists in client invoices.
  • Maintains accurate records and ensure confidentiality of data collected through the health assessment, Biometrics- on-site screening/preventative forms and health promotion activities.
  • Manages with coordinating tasks associated with specialized programs (i.e. Health Management, Maternal Health, and Wellness/Tobacco Cessation)
  • Demonstrates active engagement in employee recognition by recognizing the right things, at the right time, in the right way, for the right reason.
  • Must make an average of 8 cold calls per hour after training has been completed
  • Completes all projects in a timely and accurate manner.
  • Demonstrates active engagement in employee recognition by recognizing the right things, at the right time, in the right way, for the right reason, and submitting a minimum of 2 EOM/EOQ per year

Experience and Skills:

  • High school diploma or equivalent
  • Minimum of one year of customer service experience
  • Knowledge of medical terminology, health management or a related medical field background preferred
  • Interest in future leadership development opportunities
  • Excellent customer service attitude and professionalism
  • Team and goal oriented
  • Exceptional interpersonal and problem solving skills
  • Ability to organize, work efficiently, perform multi-tasking, prioritize tasks, and meet deadlines
  • Good organizational, written and verbal communication skills
  • Types 45 wpm,. 10-key and computer knowledge
  • Good knowledge of Microsoft Office software (Word, Excel, Power Point, and Outlook)
  • Ability to efficiently and effectively perform the Essential Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self
  • Adherence to the values and core purpose of the AmeriBen/IEC Group

Founded in 1958, AmeriBen/IEC Group is a privately held, Boise-based Third Party Administrator (TPA) of medical benefits in the 95th percentile for gross revenue in the United States. Candidates must be able to represent AmeriBen/IEC Group's core purpose in the marketplace, 'Changing lives by developing great leaders in family, business, community and the world'. In union with our Core Values of Integrity, Initiative, Good Judgment and Teamwork, our 'Cores' form the foundation of our culture and act as the compass by which we navigate the road in business.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at