Client Services Coordinator I

    • Job Tracking ID: 512935-720040
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: May 22, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: May 18, 2020
    • Salary Type:: Hourly
    • Rate:: $15.99+ (DOE)
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Job Description:

The Client Services Coordinator (CSC) I is the primary point of day-to-day contact for our Employer - Sponsored Benefit Plans. This position provides support and assistance to the Account Representative with communication of benefit plan design changes during plan implementation and renewal. The CSC I is responsible to help develop strong relationships with management, vendors, and key broker partners.

 

Key Result Areas

  • Acts as internal point of contact for new and existing clients
  • Acts as a liaison between field HR operations, employees, and benefit vendors to resolve escalated issues.
  • Provides analysis and triages complex claims and benefits inquiries to provide resolution.
  • Handles client escalations and provides corrective action plans.
  • Develops process improvements.
  • Understands and is conversant with the roles ancillary and key vendor partners play in the development of a cohesive Self-Funded Benefits Plan.
  • Assists Account Representatives with implementation of new business.
  • Effectively manages a book of business with a minimum of 5,000 employee lives.
  • Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as required.
  • Assists Account Representatives in preparing all client open-enrollment and renewal meetings, as needed.
  • Attends/conducts client meetings at quarterly and renewal times, if requested.
  • Facilitates calls and/or questions from vendors with our internal departments (Pharmacy Benefits, Utilization Review, Stop Loss, etc.)
  • Manages multiple tasks in a fast-paced environment while adhering to strict deadlines.
  • Maintains standard 5-day Turn Around time (TAT) on all correspondence and call tracking.
  • Maintains standard 24-hour TAT on expedited Issues (same day for issues received by 3:00 p.m. and by 10:00 a.m. the next day for issues received after 3:00 p.m.).
  • Performs other duties as assigned or needed.

 

Experience and Skills:

  • High school degree or equivalent.
  • Three years’ experience in the self-funded industry including claims and customer service work.
  • Excellent knowledge of client base.
  • Stop Loss, subrogation and claims knowledge highly preferred.
  • Proactive and forward-thinking skills including excellent problem solving and organizational skills.
  • Exhibits good leadership qualities and is team and goal oriented.
  • Reliable/Responsible/Approachable
  • Types 45 wpm, 10-key and is proficient using Microsoft Office (Word, Excel, Outlook, etc.).
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism.
  • Demonstrates Accuracy, Customer Service, Timely Turn-Around (ACT).
  • Exceptional verbal and written communication skills.
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.
  • AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

    If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.