Document Specialist I

    • Job Tracking ID: 512935-732084
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: May 14, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 15.99
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Job Description:

The Document Specialist I generates, edits, and formats content and language required for existing client plan documents, amendments, and SBCs. Develops language for amendments to existing plan documents by coordinating researched information, clarifications provided by the Account & Business Development Department (when available), government agency publications, and AmeriBen’s legal counsel. Maintains a roster of ongoing clients and provide continuous exceptional customer service to AmeriBen business units and external clients.

Key Result Areas

  • Becomes familiar with resources regarding regulations and mandates.
  • Shadows Document Specialist II/III during implementation of new clients.
  • Participates in the process of benefit clarifications: analyze plan design, clarify plan intentions, and communicate benefit specifics to affected departments.
  • Maintains accurate and detailed documentation of benefit decisions.
  • Audits Summaries of Benefits and Coverage for plans upon request, including calculating coverage examples and formatting within federal guidelines with support.
  • Maintains existing client documents and generate necessary amendments, restatements, and Summaries of Benefits and Coverage.
  • Audits final PDF documents for formatting errors.
  • Prioritizes workload and organizes tasks to accomplish them within strict deadlines.
  • Sends weekly document update spreadsheet.
  • Regularly updates Time Tracking and Weekly Document Status spreadsheets.
  • Provides metrics as needed to Account Business & Development.
  • Posts and organizes documentation from various internal and external sources to the online Document Management system and
  • Adheres to Turnaround Time (TAT) commitments.
  • Participates in miscellaneous teams/committees as needed.
  • Consistently meets or exceeds project timelines in a timely and accurate manner.
  • Meets documented position standards and delivers metrics to evaluate those standards.
  • Performs other duties as assigned or needed.

Experience and Skills:

  • Bachelor’s degree (or equivalent experience).
  • Basic understanding of Third Party Administration industry and healthcare industry.
  • Exceptional interpersonal communication skills; ability to negotiate and coordinate diplomatically between multiple parties and manage expectations.
  • Ability to understand and generate complex content and learn additional software packages as needed.
  • Positive attitude, with strong drive to help others.
  • Ability to use good judgment in problem solving.
  • Intermediate Microsoft Word skills including the use of Styles, Track Changes, Tables, Forms, and various other formatting functions in order to design & edit documents.
  • Basic Adobe Acrobat skills in order to format & edit documents, proficient using Microsoft Office (Excel, Outlook, etc.) and types 45 wpm with 10-key.
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism by displaying above quality service.
  • Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT)
  • Exceptional verbal and written communication skills.
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines in a fast paced, self-directed environment.
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices including ensuring compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at


  • This position could have flexible working hours and possibly allow work to be done remotely after the completion of the training period.