Customer Care Representative I

    • Job Tracking ID: 512935-746028
    • Job Location: Lewiston, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: October 16, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: November 9, 2020
    • Salary Type:: Hourly
    • Rate:: $12.75
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Job Description:

Are you passionate about providing excellent customer care?

We are looking for individuals with high energy and positive attitudes that are ready to change lives!

 

$12.75 - Work from home.

Customer Care Representatives are dedicated to superior customer service and first call resolution by answering and directing incoming member and provider calls.

Key Result Areas

  • Answers incoming telephone calls to assist customers with explanations and issue resolution of healthcare policies, benefits, eligibility and coverage.
  • Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT) by working efficiently, prioritizing tasks, and meeting tight deadlines.
  • Displays teamwork by being available to work various shifts and overtime when business needs require it.
  • Performs other duties as assigned or needed.

 

 

Experience and Skills:

  • High school degree or equivalent.
  • Minimum one year of customer service experience.
  • Team and goal oriented.
  • Exceptional interpersonal and problem solving skills.
  • Able to demonstrate excellent attendance and punctuality.
  • Excellent customer service attitude and professionalism.
  • Exceptional verbal and written communication skills.
  • Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices including HIPAA and HITRUST.
  • Ability to efficiently perform the Key Result Areas with or without a reasonable accommodation and without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

 

Preferred Qualifications

  • Knowledge of medical and dental terminology.
  • Experience taking continuous inbound calls.

 

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

 

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com