Document Specialist I

    • Job Tracking ID: 759177
    • Job Location: Remote, USA
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 25, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 15.99
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Job Description:

$15.99 - Remote

The Document Specialist I assists senior Document Specialists to onboard new clients and maintain various client level documents. The position is responsible for generating, editing, and formatting content and language required for existing and new client plan documents, amendments, and Summaries of Benefits and Coverage (SBCs). Each Specialist maintains a roster of ongoing clients and provides continuous exceptional customer service to AmeriBen business units and external clients.

Key Functions

  • Develop a strong understanding of, and stay up to date with, self-funded insurance industry regulations and mandates.
  • Possess the ability to explain complex items clearly and accurately to internal and external stakeholders, with support, and provide both documentation and resources.
  • Shadows and assists senior Document Specialists during implementation of new clients.
  • Participates in the process of benefit clarifications: analyze plan design, clarify plan intentions, and communicate benefit specifics to affected departments.
  • Possess a high level of research capability and excellent record keeping.
  • Works with the Document Team to develop language for plan documents by coordinating researched information, input from other AmeriBen departments, client level clarifications provided through the Account & Business Development Department, government agency publications, and AmeriBen’s Legal Counsel.
  • Adheres to AmeriBen culture by demonstrating Integrity, Initiative, Good Judgment, and Teamwork.
  • Performs other duties as assigned to ensure individual and group goals are achieved with Accuracy, Customer Service and Timely Turnaround.

Experience and Skills:

  • Intermediate proficiency with Microsoft Office products.
  • Strong critical thinking capability.
  • Exceptional verbal and written communication skills.
  • Strong research and record keeping ability.
  • Ability to understand and generate complex content.
  • Positive attitude, with strong drive to help others.
  • Ability to use good judgment in problem solving.
  • Display above average quality service.
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines in a fast paced, self-directed environment.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.

Preferred Qualifications

  • Bachelor’s degree, or equivalent experience.
  • Basic understanding of Third-Party Administration industry and healthcare industry.
  • Exceptional interpersonal communication skills; ability to negotiate and coordinate diplomatically between multiple parties and manage expectations.
  • Intermediate Microsoft Word skills including the use of Styles, Track Changes, Tables, Forms, and various other formatting functions in order to design & edit documents.


  • This position could have flexible working hours and possibly allow work to be done remotely after the completion of the training period.