Service Desk Technician I

    • Job Tracking ID: 512935-764849
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: March 25, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $15.99
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Job Description:

Job Purpose

15.99 per hour

The Service Desk Technician I identifies, researches, and resolves technical problems by responding to telephone calls, emails, ticket system, and personnel requests for technical support. This position documents, tracks, and monitors the reported problems to ensure a timely resolution, and requires a keen eye for attention to detail and the ability to be resourceful in the changing landscape of Information Technology. The successful candidate will be results driven, and committed to building and maintaining client relationships.

Key Functions

  • Provide inhouse and remote support for computers, printers, mobile devices, and peripherals
  • Build customer rapport by probing, listening, and offering solutions that resolve customer issue
  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued
  • Demonstrate the ability to remain resilient during highly sensitive and urgent situations
  • Read and understand technical documents and requirements
  • Troubleshoot various software configurations/features including operating systems, applications, databases and networking on all platforms that the organization supports
  • Uses critical thinking skills to troubleshoot various computer, system and network issues. Respond to questions from callers and walk-ins; remotely assist end-users with technology problems in offices or workstation locations; assist in person with problems as needed
  • Make sure access requests have proper approval prior to granting permissions

Experience and Skills:

Minimum Qualifications & education

  • High school degree, or equivalent.
  • Strong verbal and written communication skills.
  • Ability to handle conflict and work in stressful situations.

Preferred Qualifications

  • Experience with Remote Desktop. Experience with Hardware/Software
  • Knowledge in VMWare: ESXi, VCenter, VSphere, View
  • Knowledge of File Share best practives (DFS, Permissions, folder ownership)
  • Understanding of security best practices across all areas of an enterprise infrastructure

  • AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

    If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com