Client Response Coordinator I

    • Job Tracking ID: 512935-765679
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: June 16, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $15.99
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Job Description:


Client Response Coordinator I

The Client Response Coordinator I (CRC I) are committed to ensure the necessary processes required to review and issue appeal determination notifications within all applicable turnaround (TAT) guidelines. The CRC I respond to written notifications from Providers, Participants and Clients regarding claim issues, benefit clarifications, eligibility and any other written document. They will have a beneficial impact in the navigation of an intricate appeal process and keep disruption to members and clients at a minimum.

Key Functions

  • Manages appeals and inquiries accurately. Ensures compliance with Department of Labor regulations, plan specifications and ERISA turnaround times.
  • Navigates proprietary software systems to respond to expedited requests.
  • Coordinates medical necessity and precertification reviews with appropriate UR vendors with support.
  • Follows established processes when communicating with other departments to resolve customer and client inquiries with support.
  • Identifies appeals necessitating coordination with the CSC, Account Management, or client due to needing a unique process or clarification with support.
  • Ensures compliance with HIPAA and HITRUST information security requirements to protect client information.
  • Provide administrative, research and clerical support for the team.
  • Adheres to AmeriBen culture by demonstrating Integrity, Initiative, Good Judgment, and Teamwork.
  • Performs other duties as assigned to ensure individual and group goals are achieved with Accuracy, Customer Service and Timely Turnaround.

Experience and Skills:

  • High school degree, or equivalent.
  • Proficiency with Microsoft Office products.
  • Strong verbal and written communication skills.


Preferred Qualifications

  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.
  • Strong research and organizational skills.
  • Must be self-directed and work well with others.
  • Types 45 wpm, 10-key, and computer knowledge.

AmeriBen is an Equal Opportunity Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you are unable to use our online application process due to a disability, please contact the Human Resources Department at or call 208-488-7654.