Client Services Coordinator I

    • Job Tracking ID: 765945
    • Job Location: Remote , USA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: June 07, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $15.99
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Job Description:

$15.99 

The Client Services Coordinator is the primary point of day-to-day contact with clients, brokers, vendors, and internal teams for our Employer - Sponsored Benefit Plans.  This position provides support and assistance to Account Representatives by communication benefit plan design changes during plan implementation and renewal and develops and maintains collaborative relationships with AmeriBen Account Management

Key Functions

  • Primary point of contact with internal departments for new and existing clients
  • Acts as a liaison between field HR operations, employees, and benefit vendors to resolve escalated issues related to medical claims or plan eligibility.
  • Provides analysis and triage complex claims and benefits inquiries and provide resolution
  • Handles client escalations and provides internal corrective action plans and process improvements.
  • Understands and is conversant with the ancillary roles and key vendor partners play in the development of a cohesive Self-Funded Benefits Plan
  • Assists Account Representatives with implementation of new business
  • Effectively manages a book of business with a minimum of 5,000 employee lives 
  • Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as required
  • Assists Account Representatives in preparing all client open-enrollment and renewal meetings, as needed
  • Attends/conducts client meetings at quality and renewal times, if requested.
  • Facilitates calls and/or questions from vendors (Pharmacy Benefits, Utilization Review, StopLoss, etc.)
  • Manages multiple tasks in a fast paced environment while adhering to strict deadline
  • Performs other related duties as assigned or needed

 

Experience and Skills:

  • High School Degree or equivalent
  • Three years’ experience in the self-funded industry, including claims and customer service
  • Knowledge of client base relationships
  • Proactive and problem-solving skills
  • Excellent customer service attitude and professionalism
  • Team and goal oriented
  • Excellent problem solving and organizational skills
  • Three years previous customer service experience
  • Reliable/Responsible/Approachable
  • Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines
  • Proficient in Word/Excel/Outlook 365

AmeriBen is not yet hiring in the below states:

  • Alabama Delaware Massachusetts Mississippi Montana New Hampshire New Jersey New Mexico New York North Dakota Rhode Island South Dakota Vermont

Preferred Qualifications

  • Knowledge of medical terminology
  • Knowledge of Healthcare industry claims filing processes
  • Stop Loss, subrogation and claims knowledge

AmeriBen is an Equal Opportunity Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com or call 208-488-7654.