Customer Care Trainer

    • Job Tracking ID: 512935-770046
    • Job Location: Meridian, ID
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: April 29, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: 17.54
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Job Description:

$17.54

The role of a Customer Care trainer is extremely important for the continued growth and success of the department. They are often the first impression of company and have the responsibility to provide a model example of the AmeriBen Cores. They create a strong industry understanding and gain new representative’s commitment for flawless, high quality service. An effective trainer is patient and creative and has ability to adapt delivery to various personality and learning styles. You must be a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to improve employee training and performance.

Key Functions

  • Facilitates customer service training through a variety of methods including classroom, role play, and chair-by-chair mentorship - approximately six-week duration for each training session.
  • Develops and organizes training manuals.
  • Achieve and maintain a significant level of knowledge of customer service processes, new hire and continuing education training, methods, and procedures
  • Coordinates external department training delivery.
  • Creates testing and evaluation documents.
  • Assists in the evaluation of training program.
  • Assists with performance feedback.
  • Creates initial CCR documentation file.
  • Identifies training resources to support competency gaps.
  • Assists with ongoing inter-departmental trainings.
  • Supports escalation lines when necessary.
  • Performs other duties as assigned or needed

Experience and Skills:

  • High school degree or equivalent.
  • Team and goal oriented.
  • Strong interpersonal and problem-solving skills.
  • Able to demonstrate excellent attendance and punctuality.
  • Strong customer service attitude and professionalism.
  • Ability to work and operate under pressure, multi-task and set priorities
  • Strong verbal and written communication skills.
  • Successfully demonstrated ability to give and receive feedback
  • Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).
  • Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices including HIPAA and HITRUST.
  • Ability to efficiently perform the Key Result Areas with or without a reasonable accommodation and without posing a direct safety threat to others or self.
  • Protect and enhance the Core Purpose and the Core Values of AmeriBen.

Preferred Qualifications

  • Knowledge of medical and dental terminology.
  • 1-2 years of customer service experience.
  • Understands GBAS Call Tracking and reports.
  • Experience taking continuous inbound calls.
  • Bilingual in Spanish and English.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com .t