Intake Coordinator I

    • Job Tracking ID: 778437
    • Job Location: Meridian, ID
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: July 21, 2021
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $12.75
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Job Description:

$12.75 

Job Purpose

The Intake Coordinator I provides customer service and clinical support services to members and providers requesting precertification and/or case management services. The Intake Coordinator also coordinates requests with clinicians efficiently and effectively in delivering Medical Management services to our members.  

Key Functions

  • Answers incoming telephone calls and initiates precertification/case management requests from providers/members.
  • Researches customer inquiries regarding precertification requirements and explains policies to customers.
  • Coordinates all incoming faxes, phone calls and voicemails.
  • Requests medical records for clinical updates and conducts call backs to confirm admit/discharge dates.
  • Electronically processes, files, and submits faxed clinical information submitted by providers.
  • Documents in Medical Management and claims software.
  • Takes an average of five calls per hour after training has been completed.
  • Participates in and completes projects in a timely and accurate manner.
  • Researches and provides plan language for authorization requests.
  • Ensures timely turn around and accuracy to comply with UM licensing requirements and accreditation standards.
  • Protects and enhances the daily culture and environment of AmeriBen. Fosters, support, and demonstrates the company Core Purpose and Core Values.
  • Attends weekly Leadership Forum/Company View, conducts team meetings, and participates in monthly staff meetings.
  • Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Performs other duties as assigned or needed.

Experience and Skills:

  • High school graduate or equivalent .
  • Minimum 1 year of Customer Service experience.
  • Proficiency Microsoft Office products (Word, Excel, Outlook, etc.)
  • Exceptional verbal and written communication skills.
  • Experience using video conferencing.
  • Excellent customer service attitude, accuracy, and professionalism.
  • Ability to perform the Key Function Areas efficiently and effectively with or without a reasonable accommodation without posing a direct safety threat to others or self.

Preferred Qualifications

  • Knowledge of medical terminology, utilization management or a related medical field background preferred.
  • Knowledgeable regarding NCQA, ERISA, Non-ERISA, and HIPAA regulations/standards.
  • Types 45 wpm, 10-key, and computer knowledge.
  • Strong interpersonal skills and the ability to work effectively with a diverse patient population.
  • Interest in future leadership development opportunities

AmeriBen is an Equal Opportunity Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com or call 208-488-7654.