Intake Coordinator I starting 10/10/2022

    • Job Tracking ID: 512935-829821
    • Job Location: Remote, USA
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: September 07, 2022
    • Years of Experience: Less Than 1 Year
    • Starting Date: September 12, 2022
    • Salary Type:: Hourly
    • Rate:: $13.26
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Job Description:

We are looking for 10 people ready to start their future careers with us 10/10//2022.

$13.26- Work from home or in our Meridian, Idaho office! The choice is yours!

The Intake Coordinator I provides over the phone customer service and clinical support services to members and providers requesting medical precertification and/or case management services. The Intake Coordinator also coordinates requests with clinicians efficiently and effectively in delivering Medical Management services to our members.

Wondering what your duties would include?

You would be:

  • Primarily answering incoming telephone calls, with some faxes, emails, and online submissions, to assist in the initiation of precertification/case management requests from healthcare providers/members.
  • Taking an average of five telephone calls per hour after training has been completed.
  • Researching customer inquiries regarding precertification requirements and explains policies to customers.
  • Coordinating all incoming faxes, phone calls and voicemails.
  • Requesting medical records for clinical updates and conducts call backs to confirm admit/discharge dates.
  • Electronically processing files, and submitting faxed clinical information submitted by providers.
  • Entering documents in Medical Management and claims software.
  • Participating in and completing projects in a timely and accurate manner.
  • Researching and provides plan language for authorization requests.
  • Ensuring timely turn around and accuracy to comply with UM licensing requirements and accreditation standards.
  • Protecting and enhancing the daily culture and environment of AmeriBen. Fosters, support, and demonstrates the company Core Purpose and Core Values.
  • Attending weekly Leadership Forum/Company View, conducts team meetings, and participates in monthly staff meetings.
  • Ensuring compliance with security practices and procedures, including HIPAA and HITRUST standards.
  • Performing other duties as assigned or needed.

Experience and Skills:

  • High school graduate or equivalent.
  • Proficiency Microsoft Office products (Word, Excel, Outlook, etc.)
  • Exceptional verbal and written communication skills.
  • Experience using video conferencing.
  • Excellent customer service attitude, accuracy, and professionalism.
  • Ability to perform the Key Function Areas efficiently and effectively with or without a reasonable accommodation without posing a direct safety threat to others or self

Preferred Qualifications

  • 1 year of Customer Service experience.
  • Knowledge of medical terminology, utilization management or a related medical field background preferred.
  • Knowledgeable regarding NCQA, ERISA, Non-ERISA, and HIPAA regulations/standards.
  • Types 45 wpm, 10-key, and computer knowledge.
  • Strong interpersonal skills and the ability to work effectively with a diverse patient population.
  • Interest in future leadership development opportunities preferred.

AmeriBen is not yet hiring in the below locations:

  • Delaware, Massachusetts, New Hampshire, New York, North Dakota, Rhode Island, Vermont, District of Columbia and Puerto Rico.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com .