Part-time On-Site Client Service Coordinator l, Russellville KY

    • Job Tracking ID: 512935-831267
    • Job Location: Russellville, KY
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Part-Time/Regular
    • Date Updated: September 19, 2022
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Salary Type:: Hourly
    • Rate:: $16.63
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Job Description:

Part-Time Onsite position located n Russellville, KY. 3 days a week, 8 hours a day. 

The Client Services Coordinator is the primary point of day-to-day contact with clients, brokers, vendors, and internal teams for our Employer-Sponsored Benefit Plans. This position provides support and assistance to Plan Sponsor employees at their physical location and develops and maintains collaborative relationships with AmeriBen Account Management.


Key Functions

  • Acts as a liaison between field HR operations, employees, and benefit vendors to resolve escalated issues related to medical claims or plan eligibility.
  • Handles employee/HR benefit staff inquiries and correspondence or refers to other parties as necessary.
  • Assists employees with benefit information, claim questions, ID card inquiries, and member portal navigation.
  • Provides analysis and triages complex claims and benefits inquiries and provides resolution.
  • Handles client escalations and provides internal corrective action plans and process improvements.
  • Works to improve accuracy, customer service, and timely turnaround.
  • Manages vendor relationships to resolve complex issues such as preferred provider network issues and policy exceptions.
  • Communicates plan changes to appropriate departments and/or vendors, plan sponsor and broker.
  • Reports plan design concerns to Account Representative that will enable the organization to accurately administer the plan benefits and implement an action plan as required.
  • Assists with the annual benefits open enrollment process; partners with HR Operations management team and vendors to implement solutions as needed.
  • Resolve day-to-day plan issues, escalates to AmeriBen Account Management as needed.
  • Participates in special projects as assigned.


  • Maintain ongoing task log for plan sponsor.
  • Answers questions for employees and management team at client location, and where applicable, its brokers/consultants.
  • Performs other related duties as assigned or needed.
  • Assist Account Representative as needed.

Experience and Skills:

  • High School Degree or equivalent work experience.
  • 3 years’ experience in TPA industry and/or HR field.
  • Proactive problem-solving skills.
  • Ability to think creatively and communicate effectively, both oral and written, with all levels of management and staff.
  • Ability to keep information confidential.
  • Extensive knowledge of Benefit Plan administration, practices, policies, and procedures.
  • Excellent customer service skills in dealing with escalated issues related to employee benefits.
  • Knowledge of laws pertaining to COBRA, HIPAA, as well as laws governing personnel issues.
  • Ability to perform the Essential Key Result Areas efficiently and effectively with or without a reasonable accommodation without posing a direct safety threat to others or self.

Preferred Qualifications

  • Knowledge of medical terminology
  • Knowledge of Healthcare industry claims filing processes
  • Claims and subrogation knowledge